Return Policy

At EcoSipWellness.com, we want you to love your purchase! If you are not completely satisfied with your order, we are here to help. Please review our return policy below:

Eligibility for Returns

  • Items must be returned within 30 days of the original purchase date.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (order confirmation or receipt) is required to process all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items.
  • Personalized or custom-made products.
  • Opened or used wellness products such as teas or powders, due to health and safety regulations.

Return Process

  1. Contact Us: Email us at [email protected] with your order number and reason for the return. Our team will respond within 2 business days with further instructions.
  2. Ship the Item: Once approved, package the item securely and ship it to the return address provided in our email response. Customers are responsible for return shipping costs.
  3. Inspection and Refund: Once we receive your return, we will inspect the item and notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges

We currently do not offer direct exchanges. To exchange an item, please return the original purchase for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery with photos of the damage. We will promptly arrange a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance, please reach out to our customer service team:

  • Email: [email protected]
  • Phone: [Your Phone Number]
  • Mailing Address:
    JulDar Marketing LLC
    5825 Lincoln Avenue Ste. D-177
    Buena Park, CA 90620

Thank you for shopping with EcoSipWellness.com, and we appreciate your commitment to a more sustainable future!